Crisis communications Tag

20 Jan AirAsia CEO Letter

Posted at 23:13h in CEO apology, CEO communications, CEO reputation, corporate reputation, Crisis management, Leadership, Reputation crisis, reputation recovery, Social CEO 0 Comments

Saw this mention of the CEO's letter on Twitter. This is from Tony Fernandes, CEO of AirAsia, and founder and owner of the airline which crashed in late December with 162 people aboard. It was flight QZ8501 and they have recently found the black boxes meaning...

09 Aug Crisis tips when reputation is on fire

Posted at 18:53h in Communications, crisis, Crisis management, Leadership, reputation recovery, Research 0 Comments

Two perennial crisis-related questions look like they have some answers. How long does it take for a reputation to recover and when in crisis, should companies lay low or communicate aggressively and engage like mad? Answer to #1: In research by CoreBrand and Brunswick, it...

13 Sep Advice on Communicating in Crisis

Posted at 11:54h in Blogroll, CEO apology, CEO reputation, Communications, crisis, Leadership 0 Comments

Today's New York Times had an interview with the CEO of Goldman Sachs, Lloyd Blankfein. He was asked about lessons learned from the recent and ongoing financial crisis. Blankfein makes a clear argument for ongoing internal communications. Worth reading the entire interview but the banking...