October 6, 2006

No Fun for CEOs

Nearly one-third of CEOs (31 percent) in NYSE listed companies report that they spend more time on media relations compared to three years ago. In contrast, they spend only 22 percent more time on customer relations. These findings from an Opinion Research Corporation study conducted...

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October 4, 2006

Email-Challenged CEOs?

Two items clashed for me last week. In a Fortune survey of 1000 CEOs (November 3, 2002) conducted by Clark, Martire & Bartolomeo, 32% of chief executives said that they have an assistant manage all or most of their e-mail. Even though the world has...

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October 3, 2006

Good Quote

"I remember my three core constituencies by my title, CEO, and that’s customers, employees and owners. " Office Depot CEO Steve Odland...

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September 29, 2006

Women’s Aspirations to the Corner Office

This week has been chock full of women and work themes. At the beginning of the week I was lucky enough to join a panel at IPG, my parent company, as we begin building a women's network. I was even more fortunate to hear speakers'...

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September 26, 2006

The Road to Recovery

I was invited to write a monthly column for Ethical Corporation's publication. Here is my first column. Exciting opportunity. The Road to RecoveryIt seems that reputation problems have been with us for centuries, if not since the beginning of humankind. The Parmalat and Enron crises, the WorldCom...

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September 24, 2006

No Better in the UK

A colleague (thank you Colin) sent me an article that appeared in The Sunday Telegraph titled "A Question of Trust." Author Dan Roberts commented on how British chieftains were feeling unloved and unappreciated despite their roles in creating more corporate distrust today. I always find...

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September 20, 2006

Wal-Mart’s Disappearing Eight Percent

CBS interviewed Wal-Mart's CEO Lee Scott last week and asked how he felt about the company being a political football. What interested me was some information on how reputation can impact the bottom line. The interviewer remarked that a leaked internal study reported that nearly 8...

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September 15, 2006

Executive Search’s New CEOs

Always interesting to see when competitors announce new leadership. Not often that they happen on the same day. In the executive search field, Russell Reynolds and Heidrick & Struggles named new chief executives on September 14 -- Matthew Wright and Kevin Kelly, respectively. Other executive...

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September 13, 2006

Customer Service Reputation

Happen to be staying at the Mandarin Oriental for a meeting and was curious if the extreme customer service I had heard about was true. The Miami hotel is beautiful, elegant and stunningly designed. The rooms are spacious and comfortable. Someone mentioned to me that they...

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September 9, 2006

Favorite Quote

I have lots of favorite CEO quotes. But as I was reviewing my quote collection today, I found this one. Former GE CEO Jack Welch says, "I always reminded myself: Headquarters doesn’t make anything or sell anything." The job requires being away from HQ, plain...

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