Measurement/metrics

The Reputation Institute (RI) has built an entire franchise around how the reputation of the world's largest companies are perceived by consumers around the world. When RI was asked to take a look at the CEOs ranked by Harvard Business Review for providing the greatest contribution to...

There’s been a movement towards employee “pulse” surveys where the temperature of the workforce can be assessed quickly for leadership. Instead of waiting for the annual survey of employee satisfaction, leaders can get a quickie on how employees are feeling about the company and their...

A Society Brand. That's an interesting way of phrasing the importance of corporate responsibility for companies and its impact on stakeholders. An article in PRWeek described a study by StockWell where they interviewed 26 financial leaders in the UK -- financial analysts, investment bankers,  investors, brokers,...

I was asked to write an article in a special issue on reputation for Ethisphere.  Ethisphere is a global leader in defining and measuring ethic standards that enhance company reputation and the bottom line. They provide companies with data-driven insights into world-class business ethics and...

The Arthur Page Society just issued a new report on The CEO View: The Impact of Communications on Corporate Character in a 24X7 Digital World. The 20 interviews with global CEOs reveals many insights on the evolving role of the CCO (corporate communications officer) in companies...

My good friend Bob Eccles, professor of management practice at Harvard Business School, wrote an article (The Performance Frontier) that just appeared in the Harvard Business Review.  Here is a PDF. I've been extremely interested in his work on integrated reporting for awhile now. What is...