A Nice CEO Thank You

December 25, 2011

A Nice CEO Thank You











The other day I received this note in my email inbox. It is a handsome note from CEO Millard (Mickey) Drexler at J.Crew thanking me for my purchases over the past year. The text is below. It is beautifully designed. But I wanted to point it out because it certainly is a nice touch to add to J. Crew’s reputation….thanking customers. I am not a big customer.  The note to all customers shows a lot of class and humanity. Here’s the text if you have trouble reading the pix.

We know there are a lot of choices when it comes to where
you shop, so on behalf of the entire team, I want to personally
thank you for being a J.Crew customer. As we head into 2012,
our most important mission continues to be providing you with
the very best in design, quality and service. We look forward
to seeing you in the new year.

If there is anything we can ever do better, please don’t hesitate
to let us know: 24-7@jcrew.com.



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Leslie Gaines-Ross
Leslie Gaines-Ross

As Weber Shandwick’s Chief Reputation Strategist, I focus on the ever changing world of reputation. For the past 25 years, I have relentlessly observed, researched and commented on the rise and fall of corporate and CEO reputations.

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