Civility in America 2013 Tag

Because of our annual study on Civility in America, I am particularly fascinated by how Americans can build a better reputation for civility. In an article this weekend, the concept of generosity among strangers is discussed. "Social scientists have conducted experiments demonstrating that the effect...

There are many ways to rebuild reputation but one way that companies might consider when recovering from a crisis is developing a Compliments page where employees and non-employees can anonymously thank those front line or other employees for doing their jobs well and conscientiously. I spoke to...