Reputation of social media in Japan
Am on a tour of Asia to talk about our research on social CEOs. Obviously, social media is at different stages in various markets which is making my presentations very interesting to me (hopefully to others too!). When I was in Tokyo earlier this week, we found ourselves talking about how new social media was still new (only 10 years old at most) but how quickly it had grown in Japan recently. My Japanese colleagues told me how the reputation of social media or SNS (social networking systems), as they call it, has improved after the horrific earthquake and tsunami of two years ago. Since the telephone networks were not working, people turned to Twitter and Facebook to communicate. On the Twitter blog, they said that there was a 500% increase in Tweets from Japan when the earthquake hit. In turn, I told the story of how websites changed from static brochureware after 9-11 into two-way gateways when it became apparent that people wanted to be able to find out from company websites if people were okay, if financial transactions were still going through and what time to show up for work the next day in New York. Interesting parallels of how disasters can quickly change behavior and how social media’s reputation turned positive when emergencies are at hand.