In an article this week, I read about the discussion with the captain (C.B. “Sully” Sullenberger) of US Airways 1549 that landed in the Hudson River. The vice chairman of the safety board asked the captain, “What made the critical difference in this event? How did this event turn out so well?” An apt question.
The captain’s answer was telling: “I don’t think it was one thing, it was many things. We had a highly experienced, well-trained crew. The first officer, Jeffrey Skiles, and I worked together well as a team, and we solved each problem as it presented itself to us.”
Great answer about team work, being prepared and solving problems as they came at them. All businesses should be able to say the same.