safeguarding reputation

17 Nov Holiday reputation of retailers needs protecting

Some new research just came out from Toluna Research for web.com about consumer perceptions of big and small retailers this holiday season. Because of the recent spate of big retailer security breaches, consumers are expressing great concern. 69% are concerned about security when shopping online this...

Read More

19 Oct Compliments for reputation-building

There are many ways to rebuild reputation but one way that companies might consider when recovering from a crisis is developing a Compliments page where employees and non-employees can anonymously thank those front line or other employees for doing their jobs well and conscientiously. I spoke to...

Read More

11 Aug Politicizing reputation

        One of the trends I talk about when it comes to reputation is how politics is no longer a strange bedfellow to companies.  Companies and their leaders now find themselves taking sides on climate change, same-sex marriage, immigration, gun control and a host of other...

Read More

21 Jun Toronto Musings

Had a terrific visit to Weber Shandwick Toronto this week. My colleagues hosted a breakfast to discuss the new rules of engagement for employee engagement and reputation and I shared the platform with my colleague Kate. We met some terrific clients and had some very...

Read More

31 May Reputation-driven bonuses

How is this for a headline from Bloomberg: Goldman Sachs Links Bonuses to Protecting Firm Reputation. I like it. Apparently Goldman Sachs is reviewing employees’ efforts annually to protect its reputation and build back clients’ trust. Makes total sense to me as a reputation observer.In...

Read More

18 May Social listening as reputation recovery

I had heard of a new CEO listening tour but to me, this was a first. JCPenny is running a social media Apology tour. We've all heard CEOs apologize for one thing or another and we've all worked in companies where a new CEO visits...

Read More

28 Apr An approach to sustainability…

My good friend Bob Eccles, professor of management practice at Harvard Business School, wrote an article (The Performance Frontier) that just appeared in the Harvard Business Review.  Here is a PDF. I've been extremely interested in his work on integrated reporting for awhile now. What is...

Read More