Employee Engagement

I often get asked how entrenched CSR/corporate social responsibility is in America. Afterall, CSR activities and behavior are an important driver of reputation. From my travels, I used to think that CSR was more deeply embedded in European company thinking but over the past few...

                  I found this interesting example of how reputation can be managed simply by building a strong and prideful culture for employees. It is a lesson to us all. The article was written by the editor of American Banker and reveals her interesting perspective: "In terms of...

A few weeks ago, I read the new Gallup report, The State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders. It is really worth a read because it holds incredibly valuable and meaningful information on employee engagement. One of the findings that...

[caption id="" align="alignnone" width="300.0"] chip_starnes_china_t300[/caption]The news story about the CEO held hostage in China    by employees has me thinking about the potential next new uprising -- employees. We've seen leaderless  revolutions spring up everywhere around the world recently but we have not...

Had a terrific visit to Weber Shandwick Toronto this week. My colleagues hosted a breakfast to discuss the new rules of engagement for employee engagement and reputation and I shared the platform with my colleague Kate. We met some terrific clients and had some very...

Just read Gallup's new State of the American Workplace study which is about employee engagement. Several findings jumped out at me in terms of reputation. Gallup found that approximately 30% of employees are engaged while the remainder (70%) is actively disengaged or just not engaged. When...

Who would have thought? Being a social CEO impacts company reputation! Well it's true. There are true business results when CEOs participate in social media. We just launched our new Social CEO study this morning -- The Social CEO: Executives Tell All, a survey of 600+...

It is that time of the year. Last day of 2012 and the start of a new 2013. I posted an article to Huffington Post on what I see ahead by looking backward at reputation trends bubbling up and trends on the vast horizon.  Here...

What spooks markets the most? If you closely follow crises, you probably think about how many different types of crises there are. For example, how do the markets react to a crisis that is due to the questionable behavior of the company or employees? What...