Customers

Was reading an article in Fortune by Jennifer Reingold about Angela Ahrendts, the senior vice president of online and retail stores at Apple.  For those unfamiliar, she was the CEO of Burberry before going to Apple. There are several terrific quotes about building a great culture and initiatives to...

Terrific article from Working Capital Review on research that has been done on how reputation ratings can get companies to change their behavior. As we all know, consumers use ratings all the time now to determine whether they should buy from particular companies depending on how...