Communications

shame

12 Apr Does public shaming of companies work?

Terrific article from Working Capital Review on research that has been done on how reputation ratings can get companies to change their behavior. As we all know, consumers use ratings all the time now to determine whether they should buy from particular companies depending on how...

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05 Apr How management impacts recovery in mass fatality disasters

Like many people, I've been following the Lufthansa crisis non-stop as more information continues to surface. A recent article in Quartz on the horrific tragedy reminded me of the excellent work that comes out of Oxford Metrica, an analytics and advisory firm on reputational issues. I...

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13 Jan Presidential Apologies

Lately, it seems to me that every day brings a different teachable moment to those of us worrying about reputations and communications. Recently I had been following the heartfelt tweets of CEO Tony Fernandes of AirAsia. Yesterday's acknowledgement by President Obama about not sending someone more senior to the...

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04 Jan Hurricane Gender Bias

Pretty surprising to learn how the convention of naming hurricanes impact death rates. Hurricanes named after women result in more deaths. A study by the National Academy of Sciences found that feminine-named hurricanes cause people to take them less seriously than masculine-named hurricanes. People are less prepared when...

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