October 2012

30 Oct Reputation-mindful in NYC

I was listening to NPR just now while working and heard a cool story that made me think about how New Yorkers are definitely reputation-mindful and good solid citizens. A resident of Dumbo, an area in Brooklyn near the water (and near me), was describing...

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29 Oct Crisis Advice from Nashville

I was recently interviewed in the Tennessean about how a hospital in Nashville, Saint Thomas Hospital, was handling the crisis related to the fungal meningitis outbreak. The question posed to me by the reporter was how this public health disaster caused by a New England compounding company would...

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21 Oct Reputation fake outs!

Faking reputation. Hard to believe! YELP knows so. The review site says that 20% of reviews never see the light of day. They are considered either suspect or fraudalent.  Some businesses even try to commission people to write reviews or bribe product users to write something positive. ...

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13 Oct Business as Political Citizen

I had a particularly interesting and rewarding week. It started in Minneapolis where my colleague and I spoke at a YPO/WPO event on managing a reputational/pr crisis and how to use social media to keep one's reputation from getting tarnished. The audience of over 100 CEOs...

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07 Oct The High Cost of Reputation Loss

I was pleased to be alerted to a copy of Reputation Review 2012 by Rory Knight, chairman of Oxford Metrica. Years ago I used some of their research in my book on CEOs and particularly on how CEOs can build their reputation or kill it...

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