September 2006

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26 Sep The Road to Recovery

I was invited to write a monthly column for Ethical Corporation's publication. Here is my first column. Exciting opportunity. The Road to RecoveryIt seems that reputation problems have been with us for centuries, if not since the beginning of humankind. The Parmalat and Enron crises, the WorldCom...

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24 Sep No Better in the UK

A colleague (thank you Colin) sent me an article that appeared in The Sunday Telegraph titled "A Question of Trust." Author Dan Roberts commented on how British chieftains were feeling unloved and unappreciated despite their roles in creating more corporate distrust today. I always find...

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20 Sep Wal-Mart’s Disappearing Eight Percent

CBS interviewed Wal-Mart's CEO Lee Scott last week and asked how he felt about the company being a political football. What interested me was some information on how reputation can impact the bottom line. The interviewer remarked that a leaked internal study reported that nearly 8...

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15 Sep Executive Search’s New CEOs

Always interesting to see when competitors announce new leadership. Not often that they happen on the same day. In the executive search field, Russell Reynolds and Heidrick & Struggles named new chief executives on September 14 -- Matthew Wright and Kevin Kelly, respectively. Other executive...

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13 Sep Customer Service Reputation

Happen to be staying at the Mandarin Oriental for a meeting and was curious if the extreme customer service I had heard about was true. The Miami hotel is beautiful, elegant and stunningly designed. The rooms are spacious and comfortable. Someone mentioned to me that they...

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09 Sep Favorite Quote

I have lots of favorite CEO quotes. But as I was reviewing my quote collection today, I found this one. Former GE CEO Jack Welch says, "I always reminded myself: Headquarters doesn’t make anything or sell anything." The job requires being away from HQ, plain...

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08 Sep HP Shenanigans

I keep thinking how ironic it is that Hewlett-Packard is in the news again and former HP CEO Carly Fiorina's memoir is about to be published in October. Her book, Tough Choices, would undoubtedly be a hit without the headline making news coming out of...

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07 Sep Chaos in the Corporate Suite

September seems to have cast a spell in the C-suite. Chairman Bill Ford hires a new CEO from Boeing to run the auto giant. An outsider no less! Viacom's chairman Sumner Redstone ousts CEO Tom Freston after nine months. Revelations that the HP board sought...

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04 Sep Getting Back to Business

The business pages of the U.S. top tier media (including the Financial Times) were pretty slim over the past few days. I guess no big news is good news. Everyone needs a breather. The race begins tomorrow as we all head into the last quarter. As...

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