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July 18, 2015

Customer Service Rises to the Occasion

I have been traveling a lot recently in Asia and Europe. Two incidents made me think twice about customer service and how it has evolved. The first happened while I was in Singapore staying at a very lovely hotel. After a long flight to get...

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July 11, 2015

Expiration Date for Companies Shorten

Startling finding: Company life spans are diminishing faster than ever. Here are a few daunting facts from Boston Consulting Group in their article ominously titled "Die Another Day":Businesses are dying at a much younger age than the people who run them. Few companies make it to...

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July 2, 2015

Female CEO Reputation — Getting to the Top

This week we at Weber Shandwick released new global research that found that relatively few global senior executives – 29% – have the desire to lead large companies. The truly disheartening news was that this figure was significantly less for female executives than for male...

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June 26, 2015

Communications 101 for Execs

Super interesting article about what bothers employees most about their bosses. Worth a read because it is a reminder of how the most basic things make a difference. The survey among 1,000 employees was conducted by Interact/Harris Interactive and I read about it first on...

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June 24, 2015

CEO activism spreading….

It seems that CEOs are inching towards the deeper end of the CEO activism spectrum. In my last post, I mentioned the emergence of this slow-boil trend but this was before the recent tragic event in the US that has prodded several CEOs to call for...

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June 16, 2015

Reputation on my mind

Love this quote from the CEO of Dow, Andrew Liveris. Reputation is taking up more and more of a CEO's preoccupation. Nice to see it confirmed at the highest level.  "The one thing that I think is a common to that change is how much overlapping...

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June 13, 2015

A reputation for incivility about to change

I was intrigued to see this article about France's multimillion-euro tourist investment in making the country more welcoming or having a more "civil reputation." France realized that in order to increase tourism to the country and insure that more jobs are available, they'd have to insure...

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June 6, 2015

Infographing Your Next Generation Leadership Team

Thought this was an interesting way to announce a new management team lineup. The new CEO of Cisco Chuck Robbins wrote on the company blog about his choices for his "next generation" executive team. He named 10 people and explains why each is the ideal choice. Interestingly,...

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